A COVID-19 Pet Hotline for New York City residents is an information, planning, referral, and service coordination hub for people who need support for their pets during the COVID-19 pandemic.
Call Pet Hotline operators at (877) 204-8821 from 8:00 a.m. to 8:00 p.m. daily.
The Pet Hotline and supportive services are provided by the City’s Animal Planning Task Force, which is coordinated by NYC Emergency Management.
The Task Force is a collaboration between City agencies and nonprofits, including the Humane Society of the United States, the ASPCA, Animal Haven, Animal Care Centers of NYC, Bideawee, American Red Cross, Mayor’s Alliance for NYC’s Animals, NYC VERT, New York State Animal Protection Federation, Best Friends Animal Society, and PAWS NY.
The Pet Hotline will address people’s questions and concerns about keeping their pets during the COVID-19 crisis. It'll also connect callers to pet relief resources, such as subsidized emergency veterinary care and food and supply distribution services.
For pets that require a higher level of care, cases will be escalated for coordination of temporary placement or supplemental care of animals.
